7 hard skills or competencies (industry competencies) for Locksmith
Skill definition-Inspecting, testing, and repairing electronic devices using specialized technical knowledge and tools to ensure durability, efficiency, and safety.
Level 1 Behaviors
(General Familiarity)
Cites common electronic components such as resistors, capacitors, and transistors and their functions.
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Level 2 Behaviors
(Light Experience)
Adheres to safety regulations and protocols during electronic repairs, prioritizing accident prevention.
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Level 3 Behaviors
(Moderate Experience)
Analyzes and measures electrical parameters using diagnostic tools to identify malfunctions and anomalies.
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Level 4 Behaviors
(Extensive Experience)
Leads equipment or systems performance evaluation projects to determine required repair operations.
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Level 5 Behaviors
(Mastery)
Champions the use of the latest advanced technologies and procedures for the repair of complex next-gen electronics.
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Skill definition-Diagnosing the condition of equipment to identify the needed repairs or maintenance to keep its good working condition.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of maintenance inspection.
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Level 2 Behaviors
(Light Experience)
Reports the issues identified during the maintenance inspection to senior management.
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Level 3 Behaviors
(Moderate Experience)
Implements corrective action plans to resolve any deficiencies identified during a maintenance inspection.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of maintenance and inspection programs to ensure compliance with established standards.
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Level 5 Behaviors
(Mastery)
Establishes and implements standard operating procedures to ensure safe facilitation of maintenance inspection.
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2 general skills or competencies (Job family competencies) for Locksmith
Skill definition-Managing and optimizing operations to respond to and address customer requests at off-site locations or client sites.
Level 1 Behaviors
(General Familiarity)
Describes the design of our field service workflow.
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Level 2 Behaviors
(Light Experience)
Logs changes on the field service process to support future product and service modifications.
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Level 3 Behaviors
(Moderate Experience)
Performs inspections to field staff to monitor their performance in maintaining quality customer service.
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Level 4 Behaviors
(Extensive Experience)
Improves service methods and techniques to eliminate technical issues in the field.
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Level 5 Behaviors
(Mastery)
Designs training programs to improve technical and customer service skills of service staff.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Discusses the possible work hazards for not complying with safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Records performed tasks according to the specified safety policies and procedures.
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Level 3 Behaviors
(Moderate Experience)
Implements departmental safety policies and procedures to ensure a hazard-free work environment.
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Level 4 Behaviors
(Extensive Experience)
Modifies our existing safety policies and procedures to meet regulatory requirements and standards.
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Level 5 Behaviors
(Mastery)
Designs and delivers training programs to educate employees on our updated safety policies and procedures.
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11 soft skills or competencies (core competencies) for Locksmith
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of scheduling, which includes achieving a good work-life balance.
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Level 2 Behaviors
(Light Experience)
Records employee availability to increase attendance at scheduled meetings.
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Level 3 Behaviors
(Moderate Experience)
Prepares staffing forecast dashboards as well as comparative data on results versus forecasts.
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Level 4 Behaviors
(Extensive Experience)
Manages travel arrangements or schedules, such as booking flights and making hotel or restaurant reservations.
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Level 5 Behaviors
(Mastery)
Creates strategies and objectives to improve the functional infrastructure of general workforce scheduling.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Summary of Locksmith skills and competencies
There are 7 hard skills for Locksmith, Electronics Repair, Maintenance Inspection, Hardware Troubleshooting, etc.
2 general skills for Locksmith, Field Service, Safety Policies and Procedures.
11 soft skills for Locksmith, Scheduling, Standard Operating Procedures (SOP), Innovation, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Locksmith, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Innovation.